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Shopping Bag: EmptyHelp
It’s always a pleasure to assist and provide you with the best customer service
so do not hesitate to contact us.
Order inquiries
New Customer
Order inquiries
New Customer
1. Click in the item you want to buy so you can see the detail description and
then press add to basket. If you want to continue shopping click continue.
2. Then you can click to the basket and follow the instructions.
3. It is advisable to sign in with us as you can have vintage updates,
easier checkout and more news.
Existing Customer
1. Sign in to your account and then start shopping.
2. View the item in the detail photo click add to basket.
3. Lastly click the basket and follow the instructions for checkout. And then……
4. Thank you for ordering from SoLovesVintage.co.uk. You will receive
4. Thank you for ordering from SoLovesVintage.co.uk. You will receive
an email from us to confirm your purchase so provide us with the right email address.
Delivery and Costs
Royal Mail service
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Destination
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Next Day Delivery
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3-5 Day Delivery
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Weight
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United Kingdom
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From £7.95
Saturday + £2.00
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From £5.95
Saturday + £2.00
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Up to 10kg
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Destination |
2- 4 working days |
Special Delivery |
Weight |
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Europe |
From £10 |
+ 4.50 Airsure*
+ 3.70 Signed For*
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Up to 10kg |
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Usa |
From £15 |
+ 4.50 Airsure*
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Up to 10kg |
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Rest of the world |
From £ 20 |
+ 4.50 Airsure*
+ 3.70 Signed For*
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Up to 10kg |
Important note:
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The total price depends on the weight.
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Airsure delivery is not accessible to all countries*.In that case your delivery will be send with International Signed For.
- All orders require a signature upon request.
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We are responsible for your purchase till the point we deliver it to you.We are unable to redirect orders if items have been dispatched.
- After you have signed for it then the reponsibility passes to you.
- Royal mail doesn't deliver on bank holidays.
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For guaranteed delivery on Saturday (extra charge £2.00) you need to order before 12 o'clock on Friday.Orders placed after that will be delivered the following day.
*The countries which we can use Airsure are the following:
Europe:
Andorra, Austria, Azores
Balearic Islands, Belgium
Canary Islands, Corsica
Denmark,Feroe Islands
Finland, France, Germany
Iceland, Liechtenstein, Luxembourg
Madeira, Monaco,Netherlands
Portugal, Republic of Ireland
Spain, Sweden and Switzerland.
World Zones:
Brazil, Canada
Hong Kong, Malaysia
Singapore, New Zealand and USA.
Payment and Security
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We accept all the credit cards such as American Express, Visa, Mastercard, Solo, Delta/Visa, Maestro, Visa Electron through PayPal.
Visit Paypal.com for more information. The prices don’t include tax charges. The total cost of your order will be the price of the item plus the tax and shipping charges. International Customers The total cost of your order is subjected to the exchange rate of your credit or debit card. Customers outside the UK will be liable for any import duty or other charges according to the restrictions of your country. Please make sure you are aware of such restrictions before you place the order. If so, the delivery company will contact you by telephone once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as your items will stay in customs till you pay the amount requested. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment then you will be notified and we will not be liable for any delay or non-delivery. |
Returns & Refunds
Our aim is to help you select the right style and size but if you have
second thoughts then you can return the garment.
Important note
1. Notify us by email in 24 hours from the moment you received the parcel.
2. The parcel should be in the mail within 2 days of your delivery date.
3. All items must be with all the tags and in pristine condition.
4. Keep the clothes inside the packaging and away of odour.
5. We will charge you 15% restocking fee if its refund. For returns, exchanges or
credit notes this fee is not applicable. This fee is for credit card company charges.
6. We reserve the right to refuse refund, return, exchange or credit if we think that
items been worn or damaged.
7. Items must be returned in your own cost.
8. Always use special delivery as we won’t be responsible if it goes missing and we
won’t authorize the return, refund, exchange or credit.
9.Shipping fees are never returnable.
10. We proceed with the return once the items are in our hands.
11. Provide also the return reference code, name, address, and the code of the item.
12. Goods should be returned to us at the following address:
SoLovesVintage.com
9A Victoria Road
Surbiton
Surrey
KT6 4JU
United Kingdom
SoLovesVintage.com
9A Victoria Road
Surbiton
Surrey
KT6 4JU
United Kingdom
13. Please note that refunds can not be given on Gift cards
Important note: If you fail to do so (as above) then we have the right not to accept any return or refund.
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